Frequently Asked Questions

Shipping Information:

All orders are promptly processed and shipped within 2-7 business days. Please note that all items ordered are not necessarily shipped together. Our shipping rates are based on the total dollar amount of your order.

The Green Street Company standard shipping method is UPS Ground Service and USPS, which normally takes 2-14 days total fulfillment time depending on your shipping destination's zone. UPS requires a physical address and does not deliver to PO Box addresses. Orders sent to PO Boxes ship via USPS Parcel Post with Delivery Confirmation and take longer to arrive.



Refund, Returns and Cancellation Policies:

The Green Street Company guarantees 100% satisfaction and we stand behind our products. Only under special circumstances do we accept returns. All refund requests must be made within 7 days of receiving the order. If an item arrives damaged or incomplete, please e-mail us immediately. Include ‘Customer Service – Damaged Shipment’ in the subject line of your email. You must include your order/track number, name and shipping address in the body of your email. We WILL make it right!

Pre-orders can be cancelled anytime in advance of shipment. You must notify us by email at greenstreetcompanyfolkart@yahoo.com. Please include ‘Customer Service – Order Cancellation’ in the subject line of your email. Every effort will be made to accommodate the cancellation of your pre-order as long as it has not yet shipped. Please note that confirmed orders for in-stock items cannot be cancelled. When contacting customer support to cancel an order, you must provide your name, the order number, and your contact information.



Frequently Asked Questions:

Q: Is it safe to cook in or to eat and drink out of your decorative folk arts.

A: No. All of our decorative folk arts under-go a process of anti-rusting, antiquing, and glazing that helps to protect the integrity of the artwork. As a result, our decorative folk arts are not meant to be used as cooking, drinking, or eating utensils. However, we do encourage customers to use our decorative folk art as containers. They can be used to store items, such as, magazines and newspapers, packaged foodstuffs, office supplies, or silk flower arrangements.



Q: Is there a store location that I can visit?

A: No. In addition to selling our products on-line, we also participate in a number of arts and crafts shows and Black memorabilia shows throughout the year. Most of our folk art shows are located in the Northeastern and Southeastern United States.



Q: Does the Green Street Company offer a print catalog?

A: No. We do not offer a printed catalog because our online store's inventory constantly changes. Product information at greenstreetcompanyfolkart.com is updated several times per week and new products are added monthly.



Q: I’m interested in purchasing an item online that has been sold; can I order a duplicate item?

A: No. All of our items are one-of-a kind hand-painted originals; hence our online store’s inventory is constantly changing.



Q: What forms of payment do you accept?

A: We accept MasterCard, Visa, Discover, American Express, debit card, and PayPal. A 5% Massachusetts state sales tax is applied to your order. Your credit card will not be charged until the order is filled and scheduled for shipping. Note: Your credit card statement will reflect Green Street Company or Country and Crafts our parent company. Please email us if you don't recognize a charge, and we'll be happy to send you a copy of your order. Please put “Attention Customer Service” in the subject line of your email.



Q: How long does it take to get my order?

A: Please review our shipping policy located in the above section.



Q: Do you ship overseas?

A: Sorry, at this time we only ship domestic orders through our website. However, if you see something on our website that you like you may contact us via email. We can make special arrangements for you to order and purchase our products.



Q: How can I order an item?

A: Shopping is made easy by simply clicking on the thumbnail picture of the item you would like to purchase. You'll be taken to a page with larger photo, description and "Add to Cart" button. If you want to purchase the item select the "Add to Cart" button and your item will be placed in shopping cart.



Q: What if I have a question about my order?

A. We will answer questions related to your website order via email. Please put “Attention Customer Service” in the subject line of your email. You must provide us your website order confirmation number, order date, name and complete shipping address. Customer Service will also answer other general questions about your product and order.



Q: How can I find out about the status of my order?

A: For a tracking number, please email us - allowing a minimum of three business days after your order was placed. Please put “Attention Customer Service” in the subject line of your email. You must provide us your website order confirmation number and order date, and include your name and complete shipping address.

Please note that orders shipped via Standard USPS and UPS Ground delivery take 10-14 calendar days for processing and ground delivery to West Coast destinations which are the farthest from our warehouse in Massachusetts.



Q: What if I need to return something? What is your return policy?

A: Please refer to our Refund, Returns and Cancellation Policies, located in the above section.